Makers of precision Cue Smithâ„¢ brand cue lathes and inlay machine!

Customer Service

Shipping & Delivery
All orders are shipped out as soon as possible by USPS or UPS. A tracking number will be provided in your account area.
Privacy & Security
Please see our privacy policy.
 
Returns & Replacements

You may return your qualifying purchased items in unused condition within 10 days of receipt for refund or store credit toward any other products. All shipping will be the customer's expense and willnot be refunded. You must email or call to obtain a return authorization number before returning any items.

There are no returns accepted on DVDs, books, finish, sealer, cleaner or any other liquids.

If you purchase a shaft dowel mix you must return all shaft dowels purchased. You cannot pick and choose on those.

There will be a 20% restocking charge on any unused lathes, inlay machines or other machinery returned.

If any returned items are damaged in transit, it will be the customer's responsibility to make a claim with the shipper. No credits will be given for items returned damaged.

Payment, Pricing & Promotions

We accept credit cards, checks, money orders, Paypal, and COD on smaller orders in the US. We do not accept credit cards, paypal or COD on Lathes or larger orders.

Advance cashiers check or money order payments only on Lathes and Inlay machines!
For lathe purchases please call or email us so we can help you choose the right lathe for your needs.

If you need help with an order email or call with your order needs and give us your address and payment method so we can figure out shipping charges.

 

NOTICE: If you have a paypal or ebay account never answer an email asking you to update information. If you think it is really from paypal go to your paypal account and check and see if there is a message for you there. People send out these scam emails in order to steal your password. Never click on the link in the email. Always go directly to your paypal account.
www.paypal.com